Uplay.com FAQs
Check out the FAQs below for some of the more common questions we've had.
For technical troubles, check out Technical Help.
Uplay | Go deeper into the games you love to play, with exclusive free rewards, downloads and services created around you by Ubisoft
Go deeper into the games you love to play, with exclusive free rewards, downloads and services created around you
Q. What is Uplay?
A. Uplay is a set of services that give players extra value for their Ubisoft games.
With Uplay Win, you earn Units by performing specific Actions in Uplay enabled games. Those Units can be redeemed for Rewards or saved for better Rewards later, across all Uplay enabled games and across all associated platforms (PlayStation 3, Xbox 360 and PC). Basically, the more you play, the more you win exclusive free content for your favorite games.
Uplay Help will give you guidance and tips to enjoy Ubisoft games at their best. Imagine being helped by the developers themselves and by other players or even helping other players yourself.
Uplay Share will allow you to create content from within the games and share it with your friends and the rest of the community, be it statistics, pictures, videos or even in-game content such as maps.
Uplay Shop will be your destination to browse and buy additional content for your favorite Ubisoft games.
Q. What are Actions and Rewards?
A. Each Uplay enabled game features 4 Actions and 4 Rewards. Actions are linked to 4 specific Xbox 360 achievements or PlayStation 3 Trophies. When you unlock such achievements/trophies, you also complete the Action and receive the associated number of Units. Then you to decide which Reward you want to unlock or if you want to save your Units for later.
Actions are the same across all platforms – but completing an action on Xbox 360 doesn’t mean you have completed the action on PlayStation 3 as well.
The same applies for rewards. Redeeming a reward on Xbox 360 doesn’t mean you have redeemed that reward on PlayStation 3 as well.
Q. What are Units?
A. Units are like points or tokens, which you earn by successfully achieving Actions. Once earned, you can use your Unitsclaim exclusive, free Rewards. It won't take long – Rewards can be redeemed for as few as 10 Units. The bigger the Reward, the more Units you need.
Q. Why are some Actions worth more Units than others?
A. Some are harder than others. The bigger the challenge, the greater the Units – and the more Rewards you can get your hands on!
Q. Do I get to choose the Rewards I want?
A. Totally! The great thing about Uplay is, it's cross-platform and cross-game. So, if you want to claim a PlayStation 3Reward for one game using Units you've gained in another game on the PC or Xbox 360, you can! Just log into Uplay on the PlayStation3 and follow the instructions given.
Q. How do I claim a Reward on the PlayStation 3?
A. Use the left stick to navigate in the Uplay Win menu. and allow you to switch from one bladeto another. Validate with , and cancel with .
Select 'Rewards' for a list of all the available Rewards and how many Units are assigned to each. A checked box indicates a Reward alreadyredeemed. Pressing on a Reward allows you to redeem it, as long as you have enough Units. Claiming a Reward deducts the number of Unitsassociated with it.
Q. How do I claim a Reward on the Xbox 360?
A. Use the left stick to navigate in the Uplay Win menu. and allow you to switch from one bladeto another. Validate with , cancel with , and go back to main screen with .
Select 'Rewards' for a list of all the available Rewards and how many Units are assigned to each. A checked box indicates a Rewardalready redeemed. Pressing on a Reward allows you to redeem it, as long as you have enough Units. Claiming a Reward deducts the numberof Units associated with it.
Q. How do I claim a Reward on the PC?
A. Use the mouse/keyboard arrows to navigate in the Uplay Win menu. and allow you to switch fromone blade to another. Validate with and cancel with .
Select 'Rewards' for a list of all the available Rewards and how many Units are assigned to each. A checked box indicates a Rewardalready redeemed. Pressing on a Reward allows you to redeem it, as long as you have enough Units. Claiming a Reward deducts the numberof Units associated with it.
Q. I can't work out how to complete a particular Action – can you help?
A. Maybe! We're not giving the game away, though! Try looking in Uplay Community and seeing if anyone's got any tips or tricks.Or ask a question in the relevant game forum – it's the best and quickest way to get an answer.
Q. Help! I've tried to claim a Reward but it didn't work
A. Firstly, check you've got enough Units for the Reward you'd like. The amount of Units you have is always displayed in yourmini-profile at the top right of the page. Then try again in a minute or two. If you're still stuck, get in touch using the contact us link.
Q. How do I register for Uplay?
A. You can register for Uplay in either any Uplay enabled game or on www.uplay.com.
Members of Ubisoft do not need to register again for Uplay. They can directly log in to Uplay and use their existing account information.
Q. Who is Uplay for?
Uplay is for everyone! There are no restrictions as to who can access it or register to it, except that Uplay really makes sense when you play a Uplay enabled game. This is how you can access its full potential.
Q. Where can I access Uplay?
A. Uplay is accessible from www.uplay.com or from any Uplay enabled game. In the main menu of such a game, press the indicated button associated with Uplay to access it.
Q. Do I have to pay to get access and beneficiate from Uplay?
A. Uplay is a free set of services provided by Ubisoft for its customers. Registering and using its services is entirely free. Note that Uplay Shop gives you access to both free and paying content.
Q. Why is Uplay in a beta stage?
A. In its primary form, Uplay gives access to the Uplay Win service and the member Profile. Later on, new services and features will be added: Uplay Help, Uplay Share, Uplay Shop, a Friends list and other functionalities that will improve the gaming experience as a whole.
Q. How do I know if a game is Uplay enabled?
A. All Uplay enabled games have a specific logo at the back of their box. Assassin’s Creed II will introduce worldwide the Uplay program on November 17th (US), November 19th (EMEA), November 20th (UK). Splinter Cell Conviction and more games will follow up in the upcoming months.
